Privacy Policy

CB Serenity Hub

Effective Date: 2025

CB Serenity Hub (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, communications, and therapy-related services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information. For therapy-related health information, our practices are also shaped by HIPAA requirements, which require covered health care providers to give individuals a clear notice explaining how medical information may be used and disclosed and what rights individuals have regarding that information. HIPAA also allows certain uses and disclosures for treatment, payment, health care operations, and situations required by law. (HHS.gov)

1. Information We Collect

We may collect the following types of information:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Insurance or billing information, if applicable

  • Appointment and scheduling details

  • Information shared through intake forms, contact forms, emails, phone calls, or telehealth sessions

  • Website usage data such as pages visited, browser type, device type, and referral information

  • Cookies and similar technologies used to improve website performance and user experience

2. How We Use Information

We may use your information to:

  • Provide therapy services and related support

  • Schedule and manage appointments

  • Communicate with you about services, billing, and administrative matters

  • Process payments and insurance-related tasks, if applicable

  • Maintain clinical records and service documentation

  • Improve our website, systems, and client experience

  • Comply with legal, regulatory, and professional obligations

  • Protect the safety and security of our clients, staff, and systems

3. How We Share Information

We do not sell your personal information.

We may share information only as needed for the following purposes:

  • With your consent or written authorization

  • With service providers who help us operate our business, such as scheduling, telehealth, billing, email, or secure recordkeeping platforms

  • For treatment, payment, and health care operations, where permitted by law

  • When required by law, court order, subpoena, or other legal process

  • When necessary to protect your safety, the safety of others, or the public, as permitted by law

  • To prevent fraud, security issues, or misuse of our services

4. HIPAA and Protected Health Information

If CB Serenity Hub is acting as a HIPAA-covered provider in a given context, information related to your care may be protected health information (“PHI”). In that case, PHI is handled in accordance with HIPAA, and any disclosures are limited to what the law permits or requires. Individuals also have rights under HIPAA, including the right to access certain health information, request corrections in some cases, and receive a notice explaining privacy practices. (HHS.gov)

5. Your Privacy Rights

Depending on the type of information involved and applicable law, you may have the right to:

  • Access certain records we maintain about you

  • Request corrections to certain information

  • Request restrictions on certain uses or disclosures, where allowed

  • Request confidential communications in a different format or location, where appropriate

  • Withdraw an authorization, where applicable

  • Receive a copy of our HIPAA Notice of Privacy Practices, if applicable

6. Telehealth and Online Communication

If you use telehealth or communicate with us electronically:

  • You understand that digital communication may involve some privacy and security risks

  • You are responsible for choosing a private location during virtual sessions

  • We use reasonable safeguards to protect your information, but no internet transmission can be guaranteed to be completely secure

7. Cookies and Website Analytics

Our website may use cookies, pixels, log files, and similar technologies to:

  • Keep the site functioning properly

  • Remember preferences

  • Measure website traffic and usage

  • Improve performance and content

FTC guidance encourages businesses to clearly disclose how they collect, use, share, and protect personal information online, including the use of cookies and third-party services. (Federal Trade Commission)

8. Third-Party Services

We may use trusted third-party services to help operate our website, scheduling, telehealth, billing, email, or recordkeeping systems. These third parties may have their own privacy policies and practices. We encourage you to review those policies when applicable.

9. Data Security

We take reasonable administrative, technical, and physical safeguards to protect the information we handle. HIPAA’s Security Rule requires covered entities and business associates to use administrative, physical, and technical safeguards to protect electronic protected health information. (HHS.gov)

10. Data Retention

We retain information for as long as necessary to:

  • Provide services

  • Meet clinical, business, legal, and recordkeeping obligations

  • Resolve disputes

  • Enforce agreements

  • Comply with applicable law

11. Children’s Privacy

Our services are intended for clients who are legally eligible to receive care and, where applicable, minors only with the consent of a parent or legal guardian. We do not knowingly collect personal information from children through our website without appropriate consent, unless permitted by law.

12. Your Choices

You may choose not to provide certain information, but doing so may limit our ability to respond to your inquiry, schedule services, or provide care.

You may also contact us to ask about your privacy rights, update your contact information, or request copies of relevant notices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or your information, please contact:

CB Serenity Hub
11 Robert Toner Blvd, Suite 275
North Attleboro, MA 02763
Email: info@cbserenityhub.com
Phone: 508-846-3206