Simple Practice

Simple Practice Policy

CB Serenity Hub

Effective Date: [Insert Date]

1. Overview

CB Serenity Hub uses SimplePractice as a secure platform to manage scheduling, telehealth sessions, client communication, billing, and documentation.

By using our services, you may interact with SimplePractice as part of your care experience.

2. What Is SimplePractice?

Simple Practice is a HIPAA-compliant practice management system designed for healthcare providers. It allows us to securely:

  • Schedule and manage appointments

  • Conduct telehealth (virtual) sessions

  • Send secure messages

  • Store clinical records

  • Process billing and payments

3. How Your Information Is Handled

When you use SimplePractice through CB Serenity Hub:

  • Your personal and health information may be stored securely within the platform

  • Information is encrypted and protected in accordance with HIPAA standards

  • Access is limited to authorized clinicians and staff involved in your care

SimplePractice operates as a Business Associate, meaning it is required to safeguard your Protected Health Information (PHI) under HIPAA.

4. Client Portal Access

You may be given access to a secure SimplePractice client portal where you can:

  • Book or request appointments

  • Complete intake forms

  • Join telehealth sessions

  • Send secure messages

  • View invoices and make payments

You are responsible for maintaining the confidentiality of your login credentials.

5. Telehealth via SimplePractice

If you participate in virtual sessions:

  • Sessions may be conducted through SimplePractice’s secure video platform

  • You are responsible for ensuring a private, safe environment during sessions

  • A stable internet connection is required for the best experience

While the platform is secure, no technology can guarantee 100% protection.

6. Payments and Billing

SimplePractice may be used to:

  • Store payment methods securely

  • Process session fees

  • Manage invoices and receipts

All payments are processed through secure, encrypted systems.

7. Third-Party Platform Disclaimer

SimplePractice is a third-party service provider. While CB Serenity Hub carefully selects secure platforms:

  • We do not control all aspects of SimplePractice’s operations

  • Your use of the platform is also subject to SimplePractice’s own terms and privacy policies

  • We encourage you to review those policies directly

8. Security and Privacy

We take reasonable steps to ensure your information is protected when using SimplePractice. This includes:

  • Secure login systems

  • Encrypted data transmission

  • Access controls for staff

For more details on how your health information is protected, please review our Privacy Policy and HIPAA Notice of Privacy Practices.

9. Technical Issues

In the event of technical difficulties:

  • Sessions may be rescheduled if necessary

  • We may use alternative communication methods (e.g., phone) when appropriate

10. Your Responsibilities

By using SimplePractice, you agree to:

  • Provide accurate information

  • Keep your login details secure

  • Use the platform respectfully and lawfully

  • Notify us if you suspect unauthorized access to your account

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this policy or need assistance accessing the client portal, please contact:

CB Serenity Hub
11 Robert Toner Blvd, Suite 275
North Attleboro, MA 02763
Phone: 508-846-3206
Email: info@cbserenityhub.com